.

.

.

.

.

.

.

.

.

.

.

.

.

.

If you cannot reach something in a van or a shelf at the warehouse, please only use safety steps for support. A milk crate may be closer to you than a safety step and you may be tempted to use it. However, it is unsafe. The warehouse floor is made of concrete and a milk […]

Each employee is provided with an Apron, a Name tag and a branded T-shirt. All three must be worn at all times while operating the van/serving customers. Make sure your apron is always clean It is quite common for people to wipe their hands clean with an apron. No wonder aprons become dirty very quickly! […]

Beverages Every staff member is allowed to have 1 hot or cold beverage (coffee, chai, chocolate) and 1 bottled water per shift free of charge.  This is not applicable to any canned or bottled drinks (excluding water). A 50% discount is applied to a second and each subsequent beverage. Food/cans/bottles A 20% discount is applied […]

Sometimes our suppliers deliver products in packaging that doesn’t state the product name or if it does, the name can be presented in a way that can create confusion. The information can be found on a delivery docket which means the names can be easily seen upon delivery. However, when the products are taken out […]

We receive danishes and pastries most mornings now. Their shelf life is only 2 days, meaning we display them for 2 shifts and then write off the ones that did not sell. To keep up with expiry dates, we need to do the following: When marking the danishes, please make sure you do not mix […]

The design of each Rawsters van varies and is based on the technology used to power the equipment. Currently we have the following modifications: Petrol vehicle with an LPG coffee machine: HAZARDS Petrol generator with separate fuel tank (some generators feed off the vehicle fuel tank): HAZARDS One of the hazards to consider is plugging […]

All vans and warehouse iPads have access to our shared calendar that was created under the rawsters.orders@gmail.com account. The calendar is used to coordinate Personal Leave dates and Cakes deliveries. Events in this calendar can be created/edited by anyone (i.e. from any iPad). If you create an event on your iPad, please make sure you […]

Long weekends usually mean an extra day off on Monday or Friday, or both. As a consequence, the warehouse will be closed for a longer time than usual and the normal delivery days from suppliers will be changed. DELIVERIES If a decision is made to NOT place some of the regular/standing orders, please notify a […]

If you don’t show up in the morning without notifying your customer, you are very likely to lose that customer. It’s that simple. Customer expects to have their coffee delivered by you. If they don’t get it today, tomorrow they will buy a coffee on their way to work to make sure they don’t miss […]

PAYMENT Most Web shop orders are delivered by Rawsters vans. Before shipment/collection, please first check the payment status for all orders (they can be paid for with Rawsters Rewards points or by card). In other words, when customers tell you that an order was paid and they wish to pick their coffee beans up right […]

MORNINGS Pies and rolls must be placed in the pie warmers as a first thing in the morning because it takes time to heat them up (so the customers at the first stop can get hot food). Some vans would require spare pies and rolls which are kept in the dedicated foil trays in the […]

Plastic surfaces retain the smell of products for a while. Even the slightest trace of food will always attract pests (even if a container was washed). Hence all containers must be shut at all times.

During the week, every day from Monday to Thursday, an Order Form ‘In Stock’ has to be filled out. It is used by a Purchase Manager who checks the stock levels for each van and then places an order with our suppliers (‘Cakebox’, ‘Cookies and More’, and ‘Danish Patisserie’). Please start filling the form by […]

This training must be conducted with an experienced team member. Labels are printed for the obvious reasons – to display the price, the SKU number and the bar code for the scanner. As all stock is ordered through our Point of Sale (POS), the labels are also printed via POS. However, there are several ways […]

With the team of 6 staff operating 5 coffee vans, it is possible to arrange a day off fairly easy. Please find a few tips below on how to organize time off in a professional manner. Know your leave balance All current leave entitlements can be easily found on weekly pay slips. If your planned […]